My dad recently returned from the US. During his journey to and fro, he used 4 different airlines - United (of the US), 2 local airlines (in the US) and JET
(Bombay-London-Bombay). Trust me when I say that my dad is a demanding customer. And when he gives 5 stars to a company/service, that means something. He
was absolutely unambiguous in declaring our own JET Airways to be the BEST airline he has flown in/by. The comparison was rather stark this time since all the 4
airlines were used multiple times in the duration of a month. Nobody, he said, nobody came even close to the service standards of JET. So there.